Reports
NCA ManagerReport Library
Run filtered reports and export results (CSV / Print-to-PDF).
Case List Export
All cases with full filtering (destination, status, priority, assignee, category, date range).
CSV
Print/PDF
At-Risk Cases
High priority, unassigned, pending response, or due soon/overdue (SLA proxy).
CSV
Print/PDF
SLA & Timeliness
Due soon, overdue, and closure rate proxy, with drill-down lists.
CSV
Print/PDF
Workload Distribution
Cases per assignee (including Unassigned) and per destination agency.
CSV
Print/PDF
Agency / Destination Summary
Volumes and outcomes by destination (NCA, CAD, NTRC, NURC, SLBS).
CSV
Print/PDF
| Report | Purpose | Exports | |
|---|---|---|---|
| Case List Export | Advanced filtering and raw export for analysis. | CSV, Print/PDF | Open |
| At-Risk Cases | Daily triage list for follow-up and assignment. | CSV, Print/PDF | Open |
| SLA & Timeliness | Due soon / overdue and closure proxy for period review. | CSV, Print/PDF | Open |
| Workload Distribution | Workload by officer and by destination agency. | CSV, Print/PDF | Open |
| Agency Summary | High-level volumes and outcomes by destination. | CSV, Print/PDF | Open |
