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Reports

NCA Manager

Report Library

Run standard reports, create controlled custom reports, display charts and export the results.
Reporting expanded for client reviewAgency/Destination reporting supports month, complaint type and category filtering. Custom reports use approved fields and measures only—no SQL, arbitrary joins or unrestricted formulas.
7
Standard Reports
4
Chart Types
3
Export Formats

Agency / Destination Summary

Filter by month, agency, type and category; switch between table, bar, line and pie/donut views.
CSV Print/PDF
Open

At-Risk & Case Age

High priority, inactive or follow-up cases with explicit Case Age and last-activity information.
CSV Print/PDF
Open

Case List Export

Searchable case list with destination, status, priority, category, dates and handler.
CSV Print/PDF
Open

Timeliness & Reminders

Internal timeliness analysis and configured manager reminder triggers.
CSV Print/PDF
Open

Workload / Case Handling

View current handling distribution when Case Officer Mode is enabled or manager-handled cases when it is off.
CSV
Open

Custom Report Builder

Choose approved filters, grouping, measures, chart type and export options. Save the report definition for reuse.
Table Bar Line Pie
Create Custom Report
Scope boundary: “Custom” means users can combine approved complaint fields, filters, groupings and measures. It does not expose the database or permit user-written SQL.
Manager Name
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