Escalations
NCA ManagerEscalated Cases
View SLA breaches and escalations
3
Overdue
6
Due < 48h
2
High Impact
4
Needs Decision
| Case | Business / Provider | Routed To | Reason | Priority | SLA | Owner | Action |
|---|---|---|---|---|---|---|---|
| CC-2026-000433 | Gas station - (receipt missing) | CAD | SLA breached No update in 72h |
High | Due: 2026-02-12 Overdue: 1d |
M. Auguste NCA Case Officer |
View Take Action |
| CC-2026-000472 | Courts | SLBS | SLA due soon Needs agency update |
High | Due: 2026-02-13 Due in: 1d |
Unassigned Awaiting allocation |
View Nudge Agency |
| CC-2026-000496 | LUCELEC | NURC | Repeated complaint Second submission in 30d |
Medium | Due: 2026-02-16 Age: 3d |
M. Auguste NCA Case Officer |
View Escalate |
| CC-2026-000451 | Massy Stores | NCA | High value / high impact Potential public interest |
High | Due: 2026-02-15 Due in: 2d |
C. Edward NCA Case Officer |
View Review |
| CC-2026-000511 | Digicel | NTRC | Agency feedback required Awaiting regulator response |
Medium | Due: 2026-02-14 Due in: 1d |
Unassigned Needs manager allocation |
View Assign |
Demo data only. Escalation actions are disabled in the prototype.
