Reports
NCA ManagerAgency / Destination Summary
Analyze complaint volumes by month, agency, complaint type and category.
Complaint Volume by Destination
Summary
157
Complaints
82%
Resolved
19d
Avg Resolution
34d
Avg Active Case Age
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Sorted by complaint volume for the current filter selection.
| Agency | Complaints | Resolved | Resolution Rate | Avg Resolution Time | Avg Active Age |
|---|---|---|---|---|---|
| NCA | 42 | 34 | 81% | 18d | 30d |
| NTRC | 37 | 31 | 84% | 16d | 25d |
| CAD | 31 | 24 | 77% | 23d | 41d |
| SLBS | 26 | 22 | 85% | 17d | 29d |
| NURC | 21 | 18 | 86% | 20d | 37d |
