Consumer Connect Portal

HTML Prototype - Role Picker for Client Presentation

Select a role to explore the corresponding dashboard and features

🌐 Public Access

Submit complaint or ask question without login

View complaints, submit new, track status

🏛️ NCA Staff

NCA Case Officer

Manage assigned cases, request info, update status

Oversee team, assign cases, view reports, handle escalations

🏢 External Agency Portals

CAD - Consumer Affairs Department

CAD Case Officer

Handle CAD-assigned complaints

Manage CAD team and caseload

SLBS - Saint Lucia Bureau of Standards

SLBS Case Officer

Handle SLBS-assigned complaints

Manage SLBS team and caseload

NTRC - National Telecommunications Regulatory Commission

NTRC Case Officer

Handle NTRC-assigned complaints

Manage NTRC team and caseload

NURC - National Utilities Regulatory Commission

NURC Case Officer

Handle NURC-assigned complaints

Manage NURC team and caseload

⚙️ System Administration

Access analytics dashboards, run reports, export data (read-only)

Manage users, roles, organizations, routing rules, system settings