Assignments
NCA ManagerCase Assignments
Assign and reassign cases to officers
7
Unassigned
4
High Priority
5
Due < 48h
2
Overdue
| Case | Consumer | Business / Provider | Routed To | Category | Status | Priority | SLA / Age | Assign To | Action |
|---|---|---|---|---|---|---|---|---|---|
| CC-2026-000511 | J. Pierre | Digicel | NTRC | Billing dispute Mobile services |
New | High | 2026-02-14 Age: 1d |
View Assign | |
| CC-2026-000496 | A. Charles | LUCELEC | NURC | Service interruption Utilities |
Under Review | Medium | 2026-02-16 Age: 3d |
View Reassign | |
| CC-2026-000472 | R. Louis | Courts | SLBS | False advertising Pricing / claims |
Investigation Initiated | High | 2026-02-13 Age: 6d |
View Assign | |
| CC-2026-000451 | K. Antoine | Massy Stores | NCA | Defective goods Refund request |
Business Contacted | Low | 2026-02-18 Age: 8d |
View Reassign | |
| CC-2026-000433 | D. St. Rose | Gas station - (receipt missing) | CAD | Overcharge Price per unit |
Resolution in Progress | Medium | 2026-02-12 Overdue: 1d |
View Escalate |
Demo data only. Assignment actions are disabled in the prototype.
