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NCA Manager

NCA Manager Dashboard

National oversight focused on agencies, complaint flow, reminders and cases requiring managerial action.
Case Officer Mode: Manager Only (demo setting)Case Officer Management is retained but is not required. In this mode, cases may be routed and handled directly by the NCA Manager without first assigning a Case Officer. Authorized administrators can switch the mode on later.
View Assignment Mode
128
Complaints Received
82%
Resolution Rate
19d
Average Resolution Time
14
Cases Requiring Follow-up
7
Pending Route Approval

Complaints by Agency / Destination

Quick supervisory view requested by NCA.
42NCA
31CAD
37NTRC
21NURC
26SLBS

Status Distribution

Click Reports for detailed filters and custom charts.
Under Review 35%Resolution 25%Awaiting Action 18%Resolved 12%Other 10%

Manager Reminders

Custom timed reminders replace consumer-facing SLA due information and keep follow-up visible to managers.
Manage Follow-ups
CaseAgencyAgeLast ActivityReminder TriggerPriority
CC-2026-0045NURC22d6 days agoNo activity for 5 daysHighTake Action
CC-2026-0039CAD59d10 days agoNo agency update for 7 daysMediumTake Action
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