System Dashboard
System Administrator1,847
Total Complaints
+12% this month
342
Open Cases
-5% this month
87.3%
SLA Compliance
+2.1% vs target
14.5
Avg Resolution (days)
-2 days
156
Active Users
+8 this month
4.2/5.0
Satisfaction Score
+0.3
6
Active Routing Rules
1
Inactive Rule
NCA
Fallback / Manual Review
Required
NCA Route Approval
Rule-based routing is configurableRules recommend a destination from structured complaint data. NCA approves, changes, or retains each recommendation before an external agency receives the case.
Manage Routing RulesComplaints by Agency
Distribution of cases across regulatory agencies.
| Agency | Total | Open | Closed | Avg Days | SLA % |
|---|---|---|---|---|---|
| CAD | 645 | 98 | 547 | 12.3 | 92.1% |
| NTRC | 523 | 112 | 411 | 16.8 | 84.5% |
| NURC | 458 | 87 | 371 | 13.2 | 89.3% |
| SLBS | 221 | 45 | 176 | 15.7 | 86.7% |
Monthly Trend
Complaint submission and resolution trends over the past 6 months.
[ Chart: Monthly Complaint Volume - Submitted vs Resolved ]
Recent Activity
Latest system events and user actions.
| Timestamp | User | Action | Details |
|---|---|---|---|
| 2026-02-09 10:15 | Maria Thompson | Updated Status | Case #CC-2025-001234 → Under Investigation |
| 2026-02-09 09:42 | Robert Charles | Assigned Case | Assigned #CC-2025-001240 to David Williams |
| 2026-02-09 09:10 | Johnathan Alexander | Submitted Complaint | New case #CC-2025-001240 created |
| 2026-02-08 16:33 | System Administrator | Created User | New CAD officer account: Linda Joseph |
