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Notifications

Consumer

Notifications

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Notification behaviour updatedConsumer email copies are enabled for case notifications.
Date / TimeNotificationCaseType
09 Aug 2026, 9:12 AMAdditional information requested
Please provide a copy of the latest bill.
CC-2026-0045Action NeededOpen
08 Aug 2026, 4:35 PMStatus changed
Case moved to Under Review.
CC-2026-0048Case UpdateOpen
07 Aug 2026, 10:20 AMResolution confirmation requested
Please review the proposed resolution and confirm whether you accept it.
CC-2026-0034Action NeededOpen
05 Aug 2026, 2:15 PMBusiness response receivedCC-2026-0034Case UpdateOpen
04 Aug 2026, 11:09 AMDocument uploadedCC-2026-0034Case UpdateOpen
01 Aug 2026, 3:42 PMCase resolvedCC-2026-0029Case UpdateOpen
No notifications match this view.
WhatsApp notifications — optional future integrationThis channel would require NCA approval, provider setup, consumer opt-in rules, and confirmation of any third-party costs.