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Case #CC-2026-0034

Status
Resolved – Awaiting Consumer Confirmation
Priority
High
Assigned Agency
NCA
Routing
Handled directly by NCA
Submitted
28 May 2026
Time Elapsed
73 days
Reason
Handled directly by NCA mediation

Resolution

Outcome and notes that are meant for you to see.
Outcome
Resolved via mediation — full refund approved
Notes for you
The business agreed to issue a full refund within 7 business days. Please keep your receipt and confirmation email. If the refund is not received by the agreed date, contact us and reference your Case #.
Resolution Files Shared With You
Demo-only: file links are placeholders.

Confirm Resolution

Review the proposed resolution above, then tell us whether you accept it.
Action Needed
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This explanation will be sent to the NCA/assigned agency for further review.
Please explain why you do not accept the proposed resolution.
After an accepted resolution is closed, the consumer satisfaction survey can be sent as a separate follow-up.
TYPE OF COMPLAINT
Service
Business Name
FreshMart Supermarket
Contact Number
758-000-0000
Business Address
Castries, St. Lucia
Business Email
business@email.com
Business Sector
Retail / Consumer Goods
Good / Service
Grocery purchase
Complaint Category
Retail / Goods
DATE OF INCIDENT/PURCHASE
20 May 2026
Date of Purchase
20 May 2026
Purchase evidence provided
Yes
Redress Sought
Refund
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Receipt (demo) Screenshot (demo) Photo (demo)

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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare.

2026-02-15: Updates and notes shared with you will appear here.
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Johnathan P. Alexander
Associated Agencies
CAD
NTRC
NURC
SLBS
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