Trends Dashboard
Data Analyst
Cross-agency trend monitoring: complaint volumes, resolution timelines, SLA performance, recurring issues, and hotspots.
1,847
Cases in Period
+12% vs prior period
68%
Closure Rate
Target: 75%
14.5
Avg Resolution (days)
-2.0 days trend
87.3%
SLA Compliance
Breach rate: 12.7%
Complaint Volume Over Time
Line chart showing new complaints by week/month (demo placeholder).
Resolution Time Trend
Trend of median/average resolution days over time (demo placeholder).
Sector Mix
Distribution of complaints by sector (demo placeholder).
SLA Compliance Trend
Percentage meeting SLA by month (demo placeholder).
Hotspots
Map or district ranking of complaint density (demo placeholder).
Top Recurring Issues
Most frequent issue patterns detected across agencies (demo data).
| Issue Pattern | Agency | Sector | Count | Trend |
|---|---|---|---|---|
| Billing disputes / incorrect charges | NURC | Utilities | 214 | Rising |
| Service outages / quality issues | NURC | Utilities | 187 | Rising |
| Network / coverage complaints | NTRC | Telecommunications | 163 | Stable |
| Warranty / return disputes | SLBS | Consumer Goods | 121 | Falling |
