Analytics & Reports
Data AnalystTrends, performance metrics, SLA compliance, and cross-agency breakdowns. Use filters to view insights and export summaries.
Create Custom Report
Build a report from approved Consumer Connect data using controlled datasets, filters, measures and visualizations.
Sample Custom Reports
Load a sample to see how the report builder can answer common management and analytical questions.
Complaints & Cases
Monthly Complaint Volume
Complaint submissions by month to identify volume trends.
Routing & Agency Performance
Routing Decision Outcomes
Compare approved recommendations, overrides and cases retained by NCA.
Resolution & Timeliness
Average Resolution Time by Category
Compare how long different complaint categories take to resolve.
Businesses & Market Trends
Redress Sought Breakdown
See the most common remedies consumers request across complaints.
Consumer Demographics
Complaints by Consumer Age Group
Understand complaint participation across consumer age groups.
Satisfaction & Outcomes
Consumer Satisfaction Rating
Review post-closure satisfaction patterns from consumer surveys.
Operational Workload & Escalations
Active Case Age by Priority
Compare the age of active cases across priority levels.
Report Definition
The production system will enforce role-based scope automatically. Report definitions can be saved and rerun against current data.
Monthly Complaint Volume
Complaint Count • Complaints & Cases
Report Data
Preview values are illustrative and change based on the selected dataset, grouping and measure.
| Period / Group | Value | % of Total |
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Privacy: personally identifying consumer fields are not available as custom-report dimensions. Public/anonymized outputs can apply minimum-count suppression to small demographic groups. Internal access remains controlled by role and organization.
