Custom Report Builder
NURC ManagerCreate Custom Report
Build a report from approved Consumer Connect data using controlled datasets, filters, measures and visualizations.
Sample Custom Reports
Load a sample to see how the report builder can answer common management and analytical questions.
Complaints & Cases
Monthly Complaint Volume
Complaint submissions by month to identify volume trends.
Routing & Agency Performance
Routing Decision Outcomes
Compare approved recommendations, overrides and cases retained by NCA.
Resolution & Timeliness
Average Resolution Time by Category
Compare how long different complaint categories take to resolve.
Businesses & Market Trends
Redress Sought Breakdown
See the most common remedies consumers request across complaints.
Consumer Demographics
Complaints by Consumer Age Group
Understand complaint participation across consumer age groups.
Satisfaction & Outcomes
Consumer Satisfaction Rating
Review post-closure satisfaction patterns from consumer surveys.
Operational Workload & Escalations
Active Case Age by Priority
Compare the age of active cases across priority levels.
Report Definition
Your report scope is automatically restricted to NURC cases.
The production system will enforce role-based scope automatically. Report definitions can be saved and rerun against current data.
Monthly Complaint Volume
Complaint Count • Complaints & Cases
Report Data
Preview values are illustrative and change based on the selected dataset, grouping and measure.
| Period / Group | Value | % of Total |
|---|
Privacy: personally identifying consumer fields are not available as custom-report dimensions. Public/anonymized outputs can apply minimum-count suppression to small demographic groups. Internal access remains controlled by role and organization.
