Assignments
NURC ManagerAssignments
Assign new cases and rebalance workload across officers.
1
Unassigned
2
High Priority
2
Active Investigations
5
In Assignment Queue
| Case | Business / Provider | Category | Status | Priority | SLA / Age | Assign To | Action |
|---|---|---|---|---|---|---|---|
| CC-2026-000233 | WASCO | Utilities Water outage |
New | High | 2026-02-22 Age: 1d |
View Assign | |
| CC-2026-000221 | LUCELEC | Billing Estimated billing |
Under Review | Medium | 2026-02-20 Age: 3d |
View Assign | |
| CC-2026-000206 | WASCO | Service quality Low pressure |
Investigation Initiated | Medium | 2026-02-19 Age: 4d |
View Assign | |
| CC-2026-000187 | LUCELEC | Disconnection Notice dispute |
Business Contacted | Low | 2026-02-16 Age: 7d |
View Assign | |
| CC-2026-000173 | WASCO | Compensation Property damage |
Resolution in Progress | High | 2026-02-14 Age: 9d |
View Assign |
Demo note: In the live system, managers will assign/reassign cases to agency case officers, set internal due dates, and monitor workload distribution.
