Assignments
NTRC ManagerAssignments
Assign new cases and rebalance workload across officers.
1
Unassigned
2
High Priority
2
Active Investigations
5
In Assignment Queue
| Case | Business / Provider | Category | Status | Priority | SLA / Age | Assign To | Action |
|---|---|---|---|---|---|---|---|
| CC-2026-000512 | FLOW | Telecommunications Internet outage |
New | High | 2026-02-21 Age: 1d |
View Assign | |
| CC-2026-000498 | Digicel | Billing Unexpected charges |
Under Review | Medium | 2026-02-20 Age: 3d |
View Assign | |
| CC-2026-000477 | FLOW | Service quality No technician visit |
Investigation Initiated | Medium | 2026-02-18 Age: 5d |
View Assign | |
| CC-2026-000446 | Digicel | Contract dispute Early termination fee |
Business Contacted | Low | 2026-02-16 Age: 8d |
View Assign | |
| CC-2026-000431 | Other ISP | Coverage Poor signal |
Resolution in Progress | High | 2026-02-14 Age: 10d |
View Assign |
Demo note: In the live system, managers will assign/reassign cases to agency case officers, set internal due dates, and monitor workload distribution.
